Team members will be motivated by how you reward them. If they are paid a sales commission only, they are being encouraged to make as many sales of high – value items as possible. In some organizations this can lead to customers being dismissed quickly once the sale is in the bag or being mis– sold products.
It’s consistent for companies to claim they put customer service first, but measure team performance by sales volume alone. Make sure that your systems measure, recognize and reward great customer service. Using this technique you could yield the maximum output from your team members.