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It’s worth remembering that whilst we judge ourselves by our intentions, others judge us by our behavior (what they hear us say and see us do). What then are the techniques that can be used over the telephone to create that air of friendliness and professionalism, so that the intention matches behavior?

It is easy to judge the people, whether they are saying the real reason or fake. Someone will say that I am in traffic, so I will call you back. Using this interfacing facility you could watch where that person is really talking from. This could increase the speed of response and call navigation.




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